REDtone, Malaysia's leading digital solutions provider, has partnered with GPTBots, an enterprise AI platform, as an exhibitor of advanced REDtone AI solutions at the first-ever Smart City Expo Kuala Lumpur (SCEKL) 2025. The event was held between September 17 to 19 and attracted the world's premier technology visionaries, urban managers, and thinkers with a commitment to smarter and greener cities.

As the Southeast Asian edition of the world-famous Smart City Expo World Congress from Fira Barcelona, SCEKL 2025 bore the theme "AI Cities: Shaping Our Digital Future." The exhibition aligned with Malaysia's Blueprint of the Digital Economy and the Smart City Framework and supports the vision of the government towards inclusive, sustainable, and ethical digital transformation.

Coordination of Accelerated AI Innovation in Malaysia

REDtone at the expo partnered with GPTBots to illustrate how business AI agents could revolutionize the delivery of services by Malaysian business and the public sector. Practical implementations of REDtone AI solutions showcased included customer service automation with multilingual capabilities, enabling sales, and superior data analytics.

By merging REDtone's established domestic market presence and digital capabilities with GPTBots' next-gen AI platform, the collaboration foresees a step closer towards intelligent, connected, and people-centric cities for Malaysia.

Malaysian Minister of Digital Gobind Singh Deo visited the REDtone booth at the exhibition as part of a push to emphasize collaboration as a pathway toward the realisation of the national digitalization vision. He said business and government AI-driven innovation is no longer an option anymore but a condition of future growth and competitiveness.

Next-Gen Solutions for Smarter Cities

Among the exhibition highlights were AI-based customer service chatbot presentations with the capacity of supporting a number of languages concurrently, a valuable function of a multilingual society like Malaysia. Such solutions can be utilized by corporations to offer smooth and inclusive customer support while reducing operational costs.

Sales teams also benefit from AI-enabled tools that automatically generate leads, simplify outreach, and provide real-time data facilitating intelligent decision-making. Data analytics capabilities delivered through REDtone AI solutions also empower institutions with the capacity to extract actionable strategy from unfiltered data and make the public and private sectors more agile and receptive to citizens' needs.

Compliance with Malaysia's Digital Economy Blueprint

Malaysia's Smart City Plan prioritizes digital inclusiveness, sustainability, and resilience. Launching REDtone AI solutions at SCEKL 2025 aligns with these objectives squarely as it helps organisations build services that are both efficient and equally accessible to all Malaysians.

For citizens, it will mean greater convenience accessing government services, intelligent transportation systems, and better urban governance. For companies, it becomes expedited business decision-making, greater productivity, and also opportunities for growth as the economy rapidly digitalizes.

Industry Reactions

Both REDtone and GPTBots' combined pitch generated intense interest from business leaders, government officials, and international visitors at the expo. Some of them highlighted the unique forte of combining REDtone's local expertise with GPTBots' international AI technologies.

“Malaysia is on the right track to becoming a digital hub in Southeast Asia,” said a regional technology analyst who attended the expo. “What sets REDtone AI solutions apart is their ability to localize global innovations to fit Malaysia’s diverse and rapidly evolving digital landscape.”

Future Directions

By successfully featuring at Smart City Expo Kuala Lumpur 2025, REDtone has firmly established itself at the forefront of Malaysia's digital and AI transformation process. REDtone intends to further broaden its portfolio of AI and deepen partnerships that are consistent with national digitalization objectives.

As mainstreaming AI permeates sectors of the economy, the partnership of REDtone and GPTBots becomes a milestone along the path of Malaysia's future-proof intelligent cities—where business and citizens are empowered equally by technology.